Returns & Refunds

Last updated: October 26, 2026

We want you to love your set. If something isn’t right, here’s how we make it right.

30-day returns

You may return unused products in their original packaging within 30 days of delivery for a full refund of the product price.

How to start a return

Email info@apeforgood.org with your order number and the reason for the return. We’ll send return instructions and, where applicable, a prepaid label.

Return shipping

• Change of mind: return shipping is paid by the customer and deducted from the refund (we’ll tell you the exact amount before you ship). We do not charge restocking fees.
• Defective, damaged or wrong item: we cover return shipping in full.

Refunds

Refunds are issued to the original payment method within 10 business days after we receive and inspect the return. Original shipping charges are refundable only for defective, damaged or wrong items.

Items that can’t be returned

• Custom sets configured in the builder
• Daycare and community project items (covered by your project agreement)
• Products that have been installed or assembled, unless defective

Damaged or defective items

Contact us within 7 days of delivery (for transit damage) or any time during the warranty period (for defects). We will repair, replace or refund at our option.

Questions

info@apeforgood.org · +1 (904) 422-3758